Ticket AI
Answers common questions, suggests replies and summarises tickets.
- AI answers: per panel, off by default. It answers a member’s first message only from that panel’s FAQ and saved replies, and always offers Talk to a human.
- Suggest reply: drafts a reply for staff to check and send.
- Summaries: on panels with Ticket AI switched on, a short summary is added to the transcript when a ticket closes.
- If nothing in your FAQ fits, it says staff will reply. When the allowance runs out, tickets work as before.
See the Tickets module for panels, teams and transcripts.
